How do I find my size?
We offer various sizes! You can check the size guide on each product page for specific item measurements.
What type of payments are accepted?
We accept Visa, MasterCard, Discover, American Express, Paypal, Apple Pay & Google Pay
How do I check the status of my order?
Simply make an account so you can keep track of your order, or click here to check your order status. You can also keep track of the order status email so watch out for it!
Can I change an order before shipping?
You won't be able to make any "online" changes to your purchase once you've placed it. But you can try to contact us at 727-308-2628 ext.1 to amend or cancel your purchase before it ships.
You may also reach out to us by email at firstname.lastname@example.org. Please keep in mind that we ship really quickly, so get on it and contact us as soon as possible.
Does Tailwater ship internationally?
Yes! We For orders to destinations outside the United States, normal air mail delivery can take up to 4 weeks and UPS-Worldwide Expedited shipping can take up to 5 business days.
You, the customer, is responsible for all import duties and taxes, which will be collected at the time of delivery.
As the importer of record, you are also responsible for following all applicable rules and regulations. Do allow extra time for delivery in some areas due to customs delays as this is already out of our control.
What if I did not receive my order?
Oh no! We’re sorry about this. If you have not received a shipment confirmation email or an update on the status of your transaction, please contact customer service at 727-308-2628 ext.1
How much does it cost to ship my order?
Shipping charges and rates should be found after checkout because they vary depending on the shipping option you choose.
I already placed my order, how do I change my address?
If your purchase has already been delivered, it is unfortunately out of our hands, please contact the carrier directly. If you get an order confirmation email with a tracking number, you can use that to verify your purchase and the courier.
Please contact customer care at 727-308-2628 ext.1 if you have not yet received a delivery notification.
Is it safe to use my credit card to pay?
Of course! The SSL certificate we use to safeguard our website encrypts all of your financial information.
How can I get notified if an item is back in stock?
Please subscribe to our email list to get the most up-to-date information on all of our products so you never miss out! You might get a few deals and discounts too.
I forgot to add my promotional code at the checkout, can I still get the discount?
Yes, you may; simply email us with your order number and promotional code, and we will add the discount to your order. Please be aware that this must be completed prior to your purchase being shipped. If your order has been dispatched, we will not be able to apply the discount.
Contacting us by phone is the most efficient way for us to assist you and guarantee that we discount your purchase before it is shipped.
When will my order be shipped?
We know you are excited to get your hands on your products, which is why we strive to get ship as quickly as we can! All of our orders are shipped out within 2-5 business days of when they are received. During busy and holiday seasons, this may be a bit longer.
Never fear, you will receive an email as soon as the purchase has been shipped, informing you of its progress! We encourage you to get in touch if you haven't gotten this email after 5 working days.
You can call us at 727-308-2628 or e-mail us at email@example.com and we will investigate for you. We're open Monday through Friday from 9 a.m. to 6 p.m., and on Saturday from 10 a.m. to 4 p.m. You may reach us by phone or voicemail at any time.
Emails are usually answered within 48 hours during regular working days.
How long will it take to receive my order?
It will depend on the things requested and the location we are to deliver to. Generally speaking if it is easily accessible merchandise, once payment is verified delivery dates are normally about 1-6 business days for most US locations however remote US destinations might take longer than 6+ business days. For overseas shipping please contact us since delivery timeframes are a little tad more tricky.
How will I know if my order has been dispatched?
We will send you an email after your item has been shipped to notify you that it has been dispatched. If you haven't received this email within 5 working days, please contact us. You can call us at 727-308-2628 or e-mail us at firstname.lastname@example.org and we will investigate for you. We're open Monday through Friday from 9 a.m. to 6 p.m., and on Saturday from 10 a.m. to 4 p.m. You may reach us by phone or voicemail at any time. Emails are usually answered within 48 hours during regular working days.
What if the items I order are out of stock?
We normally carry high amounts of inventory for most of our online products. However, if we run out of an item, and more are on the way, we will place a backorder for it and ship it to you when it arrives. If we are unable to secure fresh stock quickly enough to fulfill your purchase, we will notify you and ask if you would want us to hold the order, cancel it, or refund any money you have already paid.
Do you take phone orders?
As a rule, we do not accept orders over the phone since we are certain that using our online system would better protect you the cardholder and us the merchant from any fraudulent transactions.
How do I return or exchange an item purchased directly from Tailwater Outfitters?
We would gladly accept a refund or exchange within 45 days of your original purchase date if you are not completely pleased with your purchase. Shipping expenses are not refundable.
Items must be in brand new, unused condition, with all tags and labels attached, and in the original packaging.
Returns, refunds, exchanges, and store credit are not accepted on final sale products.
To begin the return procedure, please click here and follow the step:
1. Place your order in its original packaging, along with the packing slip.
2. Attach the USPS return label (acquired during the return procedure) to the outside of your package, covering any original shipping labels.
3. Drop your parcel off at your local post office or in your mailbox. If you drop your parcel off at your local post office, it will arrive at our facility faster.
Due to the Pandemic, the US Postal Service is facing shipment delays. Please allow 30 business days for your order to arrive once it has been dispatched, plus another 3-5 business days for the return to be processed.
To make a return, go to the website and scroll to the bottom of the page to find the "returns" tab. Please follow the link to the return portal and submit your order details. Finally, you'll get an email from customer service with a return label.
Can I return or exchange a Final Sale clothing item from Tailwater?
When purchasing Final Sale items from Tailwater, all purchases are final. This means that Final Sale items cannot be exchanged, credited, or refunded.
Can I keep the Free Gift with Purchase if I return the order?
Free gift-with-purchase products must be returned with your order if you are requesting for a refund. If the Free Gift is not returned, the value of the Product will be subtracted from the total refund due. There is no need to return the Free Gift if you are requesting an exchange.
Can I return or exchange Tailwater clothes purchased from a retail shop or online site?
Yes, we will exchange any clothing items that are unworn and have not been washed.
How does Tailwater protect my privacy?