We accept Visa, MasterCard, Discover, American Express, Paypal, Apple Pay & Google Pay

Simply make an account so you can keep track of your order, or click here to check your order status. You can also keep track of the order status email so watch out for it!

You won't be able to make any "online" changes to your purchase once you've placed it. But you can try to contact us at 727-308-2628 ext.1 to amend or cancel your purchase before it ships.
You may also reach out to us by email at branson@norrismarinecenter.com. Please keep in mind that we ship really quickly, so get on it and contact us as soon as possible.

Yes! We For orders to destinations outside the United States, normal air mail delivery can take up to 4 weeks and UPS-Worldwide Expedited shipping can take up to 5 business days. You, the customer, is responsible for all import duties and taxes, which will be collected at the time of delivery.
As the importer of record, you are also responsible for following all applicable rules and regulations. Do allow extra time for delivery in some areas due to customs delays as this is already out of our control.

Oh no! We’re sorry about this. If you have not received a shipment confirmation email or an update on the status of your transaction, please contact customer service at 727-308-2628 ext.1

Shipping charges and rates should be found after checkout because they vary depending on the shipping option you choose.

If your purchase has already been delivered, it is unfortunately out of our hands, please contact the carrier directly. If you get an order confirmation email with a tracking number, you can use that to verify your purchase and the courier.
Please contact customer care at 727-308-2628 ext.1 if you have not yet received a delivery notification.

Of course! The SSL certificate we use to safeguard our website encrypts all of your financial information.

Please subscribe to our email list to get the most up-to-date information on all of our products so you never miss out! You might get a few deals and discounts too.

Yes, you may; simply email us with your order number and promotional code, and we will add the discount to your order. Please be aware that this must be completed prior to your purchase being shipped. If your order has been dispatched, we will not be able to apply the discount.
Contacting us by phone is the most efficient way for us to assist you and guarantee that we discount your purchase before it is shipped.

We know you are excited to get your hands on your products, which is why we strive to get ship as quickly as we can! All of our orders are shipped out within 2-5 business days of when they are received. During busy and holiday seasons, this may be a bit longer.
Never fear, you will receive an email as soon as the purchase has been shipped, informing you of its progress! We encourage you to get in touch if you haven't gotten this email after 5 working days.
You can call us at 727-308-2628 or e-mail us at branson@norrismarinecenter.com and we will investigate for you. We're open Monday through Friday from 9 a.m. to 6 p.m., and on Saturday from 10 a.m. to 4 p.m. You may reach us by phone or voicemail at any time.
Emails are usually answered within 48 hours during regular working days.

It will depend on the things requested and the location we are to deliver to. Generally speaking if it is easily accessible merchandise, once payment is verified delivery dates are normally about 1-6 business days for most US locations however remote US destinations might take longer than 6+ business days. For overseas shipping please contact us since delivery timeframes are a little tad more tricky.

We will send you an email after your item has been shipped to notify you that it has been dispatched. If you haven't received this email within 5 working days, please contact us. You can call us at 727-308-2628 or e-mail us at branson@norrismarinecenter.com and we will investigate for you. We're open Monday through Friday from 9 a.m. to 6 p.m., and on Saturday from 10 a.m. to 4 p.m. You may reach us by phone or voicemail at any time. Emails are usually answered within 48 hours during regular working days.

We normally carry high amounts of inventory for most of our online products. However, if we run out of an item, and more are on the way, we will place a backorder for it and ship it to you when it arrives. If we are unable to secure fresh stock quickly enough to fulfill your purchase, we will notify you and ask if you would want us to hold the order, cancel it, or refund any money you have already paid.

As a rule, we do not accept orders over the phone since we are certain that using our online system would better protect you the cardholder and us the merchant from any fraudulent transactions.

We would gladly accept a refund or exchange within 45 days of your original purchase date if you are not completely pleased with your purchase. Shipping expenses are not refundable.
Items must be in brand new, unused condition, with all tags and labels attached, and in the original packaging.

Returns, refunds, exchanges, and store credit are not accepted on final sale products.
To begin the return procedure, please click here and follow the step:
1. Place your order in its original packaging, along with the packing slip.
2. Attach the USPS return label (acquired during the return procedure) to the outside of your package, covering any original shipping labels.
3. Drop your parcel off at your local post office or in your mailbox. If you drop your parcel off at your local post office, it will arrive at our facility faster.
Due to the Pandemic, the US Postal Service is facing shipment delays. Please allow 30 business days for your order to arrive once it has been dispatched, plus another 3-5 business days for the return to be processed.

To make a return, go to the website and scroll to the bottom of the page to find the "returns" tab. Please follow the link to the return portal and submit your order details. Finally, you'll get an email from customer service with a return label.

When purchasing Final Sale items from Tailwater, all purchases are final. This means that Final Sale items cannot be exchanged, credited, or refunded.

Free gift-with-purchase products must be returned with your order if you are requesting for a refund. If the Free Gift is not returned, the value of the Product will be subtracted from the total refund due. There is no need to return the Free Gift if you are requesting an exchange.

Yes, we will exchange any clothing items that are unworn and have not been washed.

Your privacy matters to us and we take several safeguards to protect it. Read our Privacy Policy for more details.

We are available Monday through Friday, 9:00AM - 6:00PM EST and Saturday, 9:00am - 5:00PM EST *Excluding Holidays. Please contact Tailwater at 727-308-2628 or branson@norrismarinecenter.com